The world of digital marketing is far more relevant in the eyes of those that own businesses than ever before. 6 or 7 years ago SEO was a foreign concept
What Does ACD Mean in Call Center Lingo?
Call centers use a variety of different systems that integrate hardware and programming to enable call center agents to provide optimal service to callers. An ACD, short for “automatic call
The Importance of Video Collaboration in the Workplace
Video collaboration in the workplace is becoming increasingly important as more and more businesses adopt remote and hybrid work arrangements. Video conferencing tools allow teams to connect and collaborate in
5 Ways to Get What You Want in Any Negotiation
Everybody wants something.If you want something all you have to do is ask for it, or rather, negotiate for it. As selfish and self-centered as that sounds, it holds true
10 Reasons Why You Should Improve Your Presentation Skills
Intro Communication is the basis of any society. It allows us to connect, influence, and motivate. In the world of the Internet, e-mail messages, notes, and newsletters most business people
Acing Business Meetings
I’ve been in a lot of business meetings in my day, and I can tell you that there’s a right way and a wrong way to do it. If you
Keeping Your Small Business in Business
The internet has been the catalyst leading to our love of and dependence on technology. Tech advancement has bled into every facet of how today’s society functions. Where once we
Common Project Management Mistakes and How to Avoid Them
Did you realize that $112 million of every $1 billion invested by small businesses in the United States is wasted due to project performance issues? Without a strategy, it is