When we think of leadership, we have a particular vision in our mind. Perhaps it’s of a company CEO taking charge of the operations of a firm, or a captain
Pro Tips for Aspiring Operations Managers and COOs
Operations managers play a significant role in any company because of their independent oversight of employee supervision and productivity. As an operations manager or chief operations officer (COO), it is
PMP Bootcamp: What To Expect During Your Training Period
A Project Management Professional (PMP) Certification is one of the most in-demand certifications in today’s business world. More and more employers are demanding for their employees to have this certification,
Steps to Building an App Development Team
The app development sector has produced some of the world’s most important innovations. Indeed, we now have apps that can help us with a plethora of mundane tasks such as
10 Tech Tricks To Improve Communication With Customers
An essential ingredient of good customer service is open communication. Forgetting to answer emails or failing to answer phonecalls can often lead to mistrust from customers. This can damage your
Fostering Network Security in a BYOD World
From the continuous escape from the 9-5 working schedules to the increase in technological advancements, it is almost impossible for businesses to ignore the need for BYOD policies. Slowly, employees
How to Stop Annoying your Clients and Customers
Building a good relationship with your customers and your clients is not easy to say the least. There are so many things that you need to take into account, and
What Does ACD Mean in Call Center Lingo?
Call centers use a variety of different systems that integrate hardware and programming to enable call center agents to provide optimal service to callers. An ACD, short for “automatic call