{"id":29670,"date":"2018-01-19T16:41:57","date_gmt":"2018-01-19T20:41:57","guid":{"rendered":"http:\/\/www.andysowards.com\/blog\/?p=29670"},"modified":"2024-02-15T18:33:30","modified_gmt":"2024-02-15T22:33:30","slug":"4-tips-improve-employee-customer-interactions","status":"publish","type":"post","link":"https:\/\/andysowards.com\/blog\/2018\/4-tips-improve-employee-customer-interactions\/","title":{"rendered":"4 Tips to Improve Employee-Customer Interactions"},"content":{"rendered":"<p>Despite the digital world encroaching on nearly every aspect of our lives and taking up more of our time than ever, employee-customer interactions are still vital to sustained success in business. Many industries rely on making a positive impression with customers, and ensuring that your clientele enjoy their experience at your establishment is essential to building relationships that can power your business well into the future. Fortunately, here are four ways to help you get started improving employee-customer interactions:<\/p>\n<h3>Amenities Make a Difference<\/h3>\n<p><img decoding=\"async\" class=\"size-full wp-image-29671 lazyload\" data-src=\"https:\/\/andysowards.com\/blog\/assets\/improvement-waiting-room-experience.jpg\" alt=\"Businessman sitting in lobby of office\" width=\"620\" height=\"414\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 620px; --smush-placeholder-aspect-ratio: 620\/414;\" \/><br \/>\n<em>Five ways to improve your business&#8217; waiting room experience<\/em><\/p>\n<p>When you operate in a customer-based industry, the environment you present to your customers is nearly as important as the product you provide. As such, it&#8217;s imperative that your waiting areas or lobbies are spotless and well-maintained. Modern furniture and creature comforts like vending machines will go a long way to putting your customers at ease (especially important in medical fields where patients are often nervous) and improving their overall experience.<\/p>\n<h3>Equip Your Employees<\/h3>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-29672 lazyload\" data-src=\"https:\/\/andysowards.com\/blog\/assets\/5-Ways-to-Engage-Employees-To-Build-A-Better-Customer-Experience-600x600-V3.jpg\" alt=\"5-Ways-to-Engage-Employees-To-Build-A-Better-Customer-Experience-600x600-V3\" width=\"600\" height=\"600\" data-srcset=\"https:\/\/andysowards.com\/blog\/assets\/5-Ways-to-Engage-Employees-To-Build-A-Better-Customer-Experience-600x600-V3.jpg 600w, https:\/\/andysowards.com\/blog\/assets\/5-Ways-to-Engage-Employees-To-Build-A-Better-Customer-Experience-600x600-V3-150x150.jpg 150w, https:\/\/andysowards.com\/blog\/assets\/5-Ways-to-Engage-Employees-To-Build-A-Better-Customer-Experience-600x600-V3-65x65.jpg 65w\" data-sizes=\"(max-width: 600px) 100vw, 600px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 600px; --smush-placeholder-aspect-ratio: 600\/600;\" \/><br \/>\n<em>5 Ways to Engage Employees To Build A Better Customer Experience<\/em><\/p>\n<p>You can&#8217;t ask your employees to do something if they don&#8217;t have the tools to do it. That&#8217;s why you need to provide them with adequate <a href=\"https:\/\/andysowards.com\/blog\/category\/tips-2\/productivity\/page\/3\/\" target=\"_blank\" rel=\"noopener\">information, equipment, training, and technology<\/a> to best serve your customers. Again, this is especially pertinent in the medical field. A cutting-edge pharmacy point of sale can do wonders for your drug store, for example.<\/p>\n<h3>Staff Accordingly<\/h3>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-29673 lazyload\" data-src=\"https:\/\/andysowards.com\/blog\/assets\/understaffed-paramedics.jpg\" alt=\"understaffed-paramedics\" width=\"750\" height=\"422\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 750px; --smush-placeholder-aspect-ratio: 750\/422;\" \/><br \/>\n<em>Understaffing of Baltimore paramedics leads to long hours, overtime spike<\/em><\/p>\n<p>There&#8217;s no faster way to irritate employees and customers alike than to make mistakes in staffing. Failing to plan for busy hours and forcing a few employees to do the work of many will lead to an inevitable deterioration in customer-employee interactions. And while the occasional misstep can be forgiven, consistently committing errors in regard to the number of staff available to service customers can lead even the soundest businesses down the road to ruin.<\/p>\n<h3>Lead by Example<\/h3>\n<p><img decoding=\"async\" class=\"alignnone size-large wp-image-29674 lazyload\" data-src=\"https:\/\/andysowards.com\/blog\/assets\/10-examples-of-tremendous-business-leadership-1024x555.jpg\" alt=\"10-examples-of-tremendous-business-leadership\" width=\"1024\" height=\"555\" data-srcset=\"https:\/\/andysowards.com\/blog\/assets\/10-examples-of-tremendous-business-leadership-1024x555.jpg 1024w, https:\/\/andysowards.com\/blog\/assets\/10-examples-of-tremendous-business-leadership-768x417.jpg 768w, https:\/\/andysowards.com\/blog\/assets\/10-examples-of-tremendous-business-leadership.jpg 1060w\" data-sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/555;\" \/><br \/>\n<em>10 EXAMPLES OF TREMENDOUS BUSINESS LEADERSHIP<\/em><\/p>\n<p>We&#8217;ve all heard the phrase, \u201ctreat others the way you&#8217;d like to be treated.\u201d And while that&#8217;s a good place to start when dealing with employee-customer interactions, an even better one to consider would be this: \u201ctreat others the way you&#8217;d like your staff to treat them.\u201d If you&#8217;re an owner or a manager of a customer-oriented establishment, you need to set the tone for how best to communicate with your customers. Failing to provide <a href=\"https:\/\/www.forbes.com\/sites\/victorlipman\/2016\/02\/04\/the-best-managers-always-lead-by-example\/#1287bb3c279d\" target=\"_blank\" rel=\"noopener\">adequate leadership and examples<\/a> for dealing with customers will leave your employees confused at best and unhelpful and resistant at worst. So be sure to treat every customer interaction you have as if the whole world is watching because &#8211;in some ways &#8212; it is.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Despite the digital world encroaching on nearly every aspect of our lives and taking up more of our time than ever, employee-customer interactions are still vital to sustained success in<\/p>\n","protected":false},"author":1,"featured_media":29674,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"footnotes":""},"categories":[109,5695,5633],"tags":[5891,3684,7596,5130,6004,8240,6054,3864,2531,5368,988,289,2452,8226,7107,5986,2750,6051,115,5644],"class_list":["post-29670","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","category-entrepreneur","category-tips-2","tag-business","tag-customer","tag-customer-enagagement","tag-customer-experience","tag-customer-interaction","tag-customer-relationships","tag-customer-satisfaction","tag-customers","tag-employee","tag-employees","tag-entrepreneur","tag-interaction","tag-leadership","tag-managing-teams","tag-office-amenities","tag-staff","tag-team","tag-teams","tag-tips","tag-user-interaction"],"yoast_head":"<!-- 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